Thank you for trusting Arch Solar with your move to clean, reliable solar energy! ☀️

You’ve taken an important step toward a more sustainable future, and we’re honored to be your partner on this journey. Our team is already working behind the scenes to prepare for your installation, and we’ll keep you informed every step of the way — from Intake to Close Out.

If you have any questions or need support, our team is always here to help. Your satisfaction and peace of mind are our top priorities.

Thank you again for choosing Arch Solar. We’re proud to have you with us.

","6811152daddc6e820ccae317",{"_82":203,"_79":204,"_9":205},"Getting Started","

Congratulations on going solar!

There are two important steps to complete as we kick off your project.

Please mail your deposit check to our Plymouth Office, Arch Solar - 1237 Pilgrim Rd, Plymouth, WI 53073, or let us know if you prefer to pay online.

Next, send your utility account # and meter (both located on your monthly bill) and your utility-required proof of insurance to updates@archsolar.com.

More details have been provided via your Arch Solar: Next Steps & Needed Items email.

If you have any questions about the requested information, please email updates@archsolar.com or reach out to your Energy Consultant.

","67e43940cee720fdae17b0b3","67e43940cee720fdae17b0b2",{"_73":208,"_196":209,"_96":210,"_9":214},"Design","compass-drafting",[211],{"_82":208,"_79":212,"_9":213},"

Your project is now in the design queue!

Our designers are working hard to create all the relevant engineering documents required for your project, and our Project Manager will reach out to schedule your structural inspection if required by your AHJ or if we require your signatures for any utility or AHJ-required paperwork.

Once your design is complete, we will be able to submit your permit applications.

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Your permit applications have been successfully submitted! By now, we have received your approved structural analysis (if required) and we have submitted your permit to your municipality and interconnection application to your utility.

It can take up to 5 weeks to receive your approved permits, but it varies by municipality/utility, backlog, project details, and other factors. Although we check on your permits weekly, once submitted, approval is out of our hands, so we’re waiting right alongside you and appreciate your patience!

During the permitting process, you may not receive communication updates from us unless we need additional information from you*, but we will update you when your permits are approved.

*Sometimes signatures are requested in advance to streamline your project.

**Please note, you may see a projected commissioning date on the interconnection documents. This is not an estimated install date, it is simply a standard date required by the utility (6 months from application submission). Additionally, Arch Solar covers costs associated with these applications.

Once we have received approvals for all permits and applications required, we will prepare the equipment and reach out to schedule your installation!

","67e6d5114963cc118a4d98f7","61d7788ae80b310181ed560b",{"_73":225,"_196":226,"_96":227,"_9":235},"System Installation","clipboard-check",[228,232],{"_82":229,"_79":230,"_9":231},"Project Scheduling","

We have received all necessary approvals, and your project is now in the queue to be scheduled!

We solidify installation schedules 4-6 weeks in advance. Our Project Manager will reach out to confirm a date that works for your schedule. Based on our project queue, it could take a few weeks to confirm an installation date.

During this time, we will also schedule your outage & inspection date within a week of your installation, which is based on the utilities schedule.

Installations usually take 2-3 days, and you do not need to be home for the entire project.

","61d778e1ab113b7655afe5be",{"_82":233,"_79":234,"_9":186},"Installation Day","

It's installation time!

Our crew is excited to be on-site and ready to get to work installing your system. If you have any questions during the installation, don’t hesitate to talk to anyone on-site!

Your second payment is due within 14 days of installation. Please mail a check to Arch Solar, 1237 Pilgrim Rd, Plymouth, WI 53073, or let us know if you prefer to pay online.

Even though your system may look complete, once the work is done, two steps remain: Outage & Inspection and Commissioning.

","61d778d8ab113b7655afe54b",{"_73":237,"_196":238,"_96":239,"_9":244},"Utility & Inspection","screwdriver-wrench",[240],{"_82":241,"_79":242,"_9":243},"Inspection & Outage","

Now that your system is installed, your utility will need to return to your site for electrical approval. This is scheduled 2-3 weeks after your installation day and requires a short power outage to inspect your electrical components. These dates will be confirmed in a separate email by Charles (charles@archsolar.com).

*Some inspections require Arch to be on-site.

","61d778f0ab113b7655afe7fd","61d778edab113b7655afe7c1",{"_73":246,"_196":247,"_96":248,"_9":256},"Close Out & Commissioning","user-tie",[249,252],{"_82":250,"_79":251,"_9":189},"Commissioning","

Your inspection has passed! Next up, we will request permission to operate (PTO) from your utility company. Sometimes this can be a long wait, which is frustrating for you and for us, too, as it can take up to 12 days if the utility company's net metering office is backed up. We have a specialist who works with utilities to speed this process, but sometimes it's out of our hands. Thanks for your patience at this stage.

Please be aware: By law, a customer is not permitted to turn on their system until PTO is granted by the utility. Please leave your system off at this time.

Once the utility has upgraded your meter and granted you PTO, you are permitted to turn on the system.

",{"_82":253,"_79":254,"_9":255},"Close Out","

Your system is now producing electricity- woohoo!

Now that your PTO has been granted, your solar system is officially generating energy! You'll start seeing the benefits reflected on your next utility bill.

A quick reminder: Your final payment is due within 14 days of receiving PTO. Please mail a check to Arch Solar, 1237 Pilgrim Rd, Plymouth, WI 53073, or let us know if you prefer to pay online.

Before you sit back and enjoy your energy savings, here are a couple of quick next steps:

✅ Leave a review – Share your experience and let us know how we did!
✅ Refer a friend – Spread the sunshine and earn rewards!

Thanks for choosing Arch Solar—we appreciate you! 🌞

","61d77903ab113b7655afeaaf","61d77900ab113b7655afea73",{"_73":258,"_196":259,"_96":260,"_9":264},"Wrap-up","lightbulb",[261],{"_82":262,"_79":263,"_9":184},"Congratulations, your system is on!","

Congratulations, you are now a proud member of the renewable energy movement!

Please continue to use your app for system information, referrals, support tickets or other general questions.

Arch is also available by phone or email for any future needs:

Arch Solar | The Energy Experts | www.archsolar.com
Phone: (414) 444-2724 | Email: updates@archsolar.com

Thanks again for supporting Arch Solar, your local energy experts!

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